Usability Concepts, LLC specializes in improving the customer experience for energy utility websites.
 
  • Usability Support
    Ongoing usability oversight for web site redesign for each phase of the project, from design through development, testing and evaluation.
     
  • Expert Reviews
     Expert reviews of web sites based on usability guidelines derived from research observing utility website users.
     
  • Two-Day Workshop
     Learn how to optimize web self-service. This two-day workshop is specifically tailored for energy utility web sites and will teach you everything you need to know about presenting online self service to your customers.

Upcoming Events

How to Design the Online Experience: Form Follows Function
Chicago, IL
June 29-30, 2009

 

 

 

 

 

 

©2009 Usability Concepts, LLC


   Client List

    · American Electric Power (AEP)
    ·     Ameren
    ·     Baltimore Gas & Electric (BGE)
    ·     BC Hydro
    ·     Duke Energy
    ·     Duquesne Light
    ·     Entergy
    ·     Exelon (PECO & ComEd)
    ·     Florida Power & Light (FPL)
    ·     Kansas City Power & Light (KCPL)
    ·     Nevada Power
    ·         Omaha Public Power District (OPPD)
    ·     Progress Energy
    ·     San Diego Gas & Electric
    ·     Sacramento Municipal Utility District (SMUD)
    ·     Southern California Gas
    ·     Southern Company
         · Union Gas
    ·     Vectren


Affiliations:

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