Case Study: IVR Redesign
In redesigning the IVR and eliminating superfluous wording the verbiage was reduced by 206 words. More about usability in the IVR Redesign.

Case Study: PGE Web
PGE's web has won numerous awards and is considered best-in-class. This is no accident. PGE has used a number of usability techniques throughout the lifecycle of each web project including structured interviews, card sorts heuristic reviews, and usability tests. More about usability in the PGE Web development process.

Case Study: TownPartner
It's an established fact - in testing web sites that have been designed without any human factors involvement, participants take longer, commit more errors, experience more problems and require more assists. Also, perception ratings for these sites are significantly lower. More about usability during TownPartner project development.