ABOUT US

About Us

Your customers deserve a well-branded customer experience that minimizes the physical and cognitive effort required to easily complete self-service tasks across channels. Usability Concepts, LLC in Portland, Oregon, can deliver on these key design objectives by keeping online interactions simple.

Our Owner

The owner, Chris Bond, is a user interface consultant. He has conducted several workshops nationwide on web design and interactive telephone systems. Since 1984, Mr. Bond has provided human-computer expertise to a large west coast electric utility company. He has also conducted numerous usability tests and participated in a multitude of software development projects for other utilities across North America.

Mr. Bond’s Publications

Mr. Bond has spoken at more than 50 professional conferences on usability. 

He has published more than 35 articles on the user experience for:
  • Element K Journals™ (previously Ziff-Davis)
  • Inside Visual Basic™ 
  • Inside Web Development™ 
  • Ergonomics and Design™ 
  • Referenced in Deborah J. Mathew’s Book, Cost-Justifying Usability Read some of our publications and blogs

Client List

When you hire us, you are hiring a company that is trusted and works with many of North America’s top energy companies, including:
  • American Electric Power™ 
  • Ameren ™ 
  • Baltimore Gas & Electric™ 
  • BC Hydro™ • CLECO™ 
  • Duke Energy™ 
  • Duquesne Light™ 
  • Entergy™ 
  • Exelon™ 
  • Florida Power & Light™ 
  • Kansas City Power & Light™ Nicor Gas™ 
  • NV Energy™ 
  • Omaha Public Power District™ 
  • PPL Electric Utilities™ 
  • San Diego Gas & Electric™ 
  • Sacramento Municipal Utility District™ 
  • Southern California Gas™ 
  • Southern Company™ Union Gas™ 
  • Vectren™
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