Usability Concepts, LLC specializes in improving the customer experience for energy utility websites.
 
  • Usability Support
    Ongoing usability oversight for web site redesign for each phase of the project, from design through development, testing and evaluation.
     
  • Expert Reviews
     Expert reviews of web sites based on usability guidelines derived from research observing utility website users.
     
  • Two-Day Workshop
     Learn how to optimize web self-service. This two-day workshop is specifically tailored for energy utility web sites and will teach you everything you need to know about presenting online self service to your customers.

 

 

 

 

 

 

©2009 Usability Concepts, LLC


   Client List

    · American Electric Power (AEP)
    ·     Ameren
    ·     Baltimore Gas & Electric (BGE)
    ·     BC Hydro
    ·     Duke Energy
    ·     Duquesne Light
    ·     Entergy
    ·     Exelon (PECO & ComEd)
    ·     Florida Power & Light (FPL)
    ·     Kansas City Power & Light (KCPL)
    ·     Nevada Power
    ·         Omaha Public Power District (OPPD)
    ·     Progress Energy
    ·     San Diego Gas & Electric
    ·     Sacramento Municipal Utility District (SMUD)
    ·     Southern California Gas
    ·     Southern Company
         · Union Gas
    ·     Vectren


Affiliations:

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